Practical Maintenance Services
SodexoPilbara, WA9+ years (ongoing)

Sodexo Pilbara housing portfolio

A standing recurring engagement covering duct and ventilation hygiene, mould remediation, and indoor air quality verification across roughly 3,000 Pilbara residential properties. Nine-plus years and counting, with consolidated reporting per asset and a dedicated PMS account team.

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At a glance

3,000

Properties

Under PMS coverage

9+

Years

Unbroken service

48h

Response SLA

For triggered remediation

100%

Audit-ready

Per-asset evidence on demand

Brief

What we were asked to do

Sodexo's Pilbara residential portfolio supports thousands of workers across remote sites. The brief was for a single trusted partner who could keep ducts, ventilation and indoor air quality on a predictable, audit-ready schedule across the entire portfolio, and respond fast when an asset surfaced an issue.

The challenge

What made this one hard

  • Scale: ~3,000 distinct properties spread across multiple Pilbara villages
  • Remote access: long mobilisation distances, narrow operational windows
  • Reporting load: consistent per-asset evidence across the whole portfolio, formatted so Sodexo could pass it straight to their own client
  • Continuity: zero tolerance for interruption to occupant comfort or compliance

Our approach

How we delivered it

  1. Per-asset scheduled duct and ventilation hygiene programme on rolling intervals
  2. Mould remediation as triggered by inspections or occupant reports, within 48-hour response SLA
  3. Routine air and surface sampling for high-risk assets, with lab turnaround inside the same week
  4. Per-asset reporting consolidated into a portfolio summary delivered to Sodexo
  5. Dedicated PMS account team handling scheduling, scope and stakeholder reporting

Equipment & methodology

  • Mobile HEPA extraction rigs
  • Negative-pressure containment systems
  • Calibrated air sampling pumps
  • NATA-accredited laboratory partner
  • Portable moisture meters and thermal imaging

Outcome

What changed for the client

  • ~3,000 properties under continuous PMS coverage
  • 9+ years of unbroken service, original PMS account team still in place
  • Compliance evidence available on demand per asset
  • Reduced occupant complaints and faster turnaround on remediations
  • Portfolio-level reporting trusted by Sodexo and end-client procurement
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