Privacy Policy

Practical Maintenance Services (ABN 32 678 500 055) (“PMS”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we handle that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that is reasonably necessary for, or directly related to, providing our services. This may include:

• Name, position, company, and contact details (email, phone, address)
• Details you provide via our website contact form or correspondence
• Information relevant to a project or scope of works
• Technical information about your visit to our website (e.g. IP address, browser type) collected via standard server logs

2. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver and administer our services
• Manage our relationship with clients, suppliers and contractors
• Comply with legal, audit and insurance obligations
• Improve our website and services

3. Disclosure

We do not sell personal information. We may disclose information to:

• Trusted contractors and partners who help us deliver work
• Service providers (e.g. accounting, email hosting, cloud-based systems)
• Regulators, insurers or auditors where required for project reporting or compliance
• Where required or permitted by law

We require any third party that handles personal information on our behalf to do so in accordance with this Privacy Policy and the APPs.

4. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is stored in secure, access-controlled systems and physical files. Where information is no longer needed, we take reasonable steps to destroy or de-identify it.

5. Access and correction

You can request access to the personal information we hold about you and ask us to correct anything that is inaccurate or out of date. Contact us using the details below.

6. Cookies and analytics

Our website may use cookies and similar technologies to improve the user experience and understand how the site is used. You can disable cookies in your browser settings; disabling them may affect some site features.

7. Complaints

If you believe we have breached the APPs, please contact us first using the details below. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact

For privacy enquiries, please contact:
Practical Maintenance Services
2/20 Berriman Drive, Wangara WA 6065
Email: admin@practicalms.com.au
Phone: (08) 6404 4167

This Privacy Policy is a template and should be reviewed by qualified legal counsel before relying on it in a regulated context.